Privacy Policy

Alpine Detail & Films ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, contact us, or use our services.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Phone number
• Email address
• Address
• Vehicle information
• Appointment details
• Payment information
• Information submitted through forms, estimates, or booking requests

Website Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage information
• Cookies and analytics information

2. How We Use Information

We use collected information to:

• Schedule and manage appointments
• Send estimates and invoices
• Respond to customer inquiries
• Provide customer support
• Improve website performance
• Send appointment reminders
• Send service updates
• Send promotional communications when consent is provided
• Maintain business records

3. SMS Communications

By submitting your phone number through our website, estimate forms, booking forms, or other communication methods, you consent to receive text messages from Alpine Detail & Films related to:

• Appointment scheduling
• Appointment reminders
• Service updates
• Customer support
• Follow-up communications
• Promotional offers (if consent is provided)

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying: STOP

For assistance, reply: HELP

Consent to receive text messages is not required as a condition of purchase.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted third-party providers that assist us in operating our business, including:

• Payment processors
• Scheduling platforms
• Website providers
• Communication providers
• Customer management systems

SMS consent is not shared with third parties or affiliates for marketing purposes.

(This statement is commonly expected during Twilio review.)

5. Data Security

We use commercially reasonable security measures to help protect your personal information from unauthorized access, misuse, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve user experience
• Analyze website traffic
• Improve marketing effectiveness
• Understand visitor behavior

Users may disable cookies through their browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Your Rights

You may request to:

• Access your information
• Update inaccurate information
• Request deletion of personal information where applicable
• Opt out of marketing communications

To make a request, contact us using the information below.

9. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Information